Privacy Policy

Welcome to Crown Thai Spa ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website crownthaispa.in or contact us for our services.

By using our website, you agree to the terms of this Privacy Policy. Please read it carefully.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address when you contact us or book an appointment.
Usage Data: Pages visited, time spent on the website, browser type, and IP address.
Communication Data: Messages sent via WhatsApp, email, or phone calls for appointment booking.
Google Ads Data: Interaction data from Google Ads campaigns including clicks and call records.

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and booking requests
To confirm and manage your spa appointments
To send you service-related communications
To improve our website and services
To run and optimize Google Ads campaigns
To analyze website traffic and usage patterns
To comply with legal obligations

3. Google Analytics & Google Ads

Our website uses Google Analytics and Google Ads (Tag ID: AW-17868225980) to track website performance and ad conversions. These services may collect:

Pages you visit on our website
Time and duration of your visit
Your approximate geographic location
Device and browser information
Phone call conversions from ads

Google's use of this data is governed by Google's Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

4. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device. We use cookies for:

Remembering your preferences
Analyzing website traffic via Google Analytics
Serving relevant Google Ads to you

You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

5. WhatsApp & Phone Communication

When you contact us via WhatsApp (+91 6364930293) or phone, we may retain your contact details and conversation history solely for the purpose of managing your appointment and providing our services. We do not share this information with third parties.

6. How We Share Your Information

We do not sell, trade, or rent your personal information to any third party. We may share your information only in the following limited circumstances:

Service Providers: Trusted third-party platforms like Google for analytics and advertising.
Legal Requirements: If required by law, court order, or government authority.
Business Transfer: In the event of a merger or acquisition of our business.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

8. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by applicable law. Appointment and contact data is typically retained for a period of 1 year.

9. Your Rights

Under applicable Indian data protection laws, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal data
Withdraw consent for marketing communications
Lodge a complaint with relevant authorities

To exercise any of these rights, please contact us at crownthaispainmysore@gmail.com.

10. Third-Party Links

Our website may contain links to third-party websites such as Google Maps, WhatsApp, and social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will delete it promptly.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Business Name: Crown Thai Spa
Address: V V Mohalla, Mysuru – 570002, Karnataka, India
Phone: +91 6364930293
Email: crownthaispainmysore@gmail.com
Website: https://crownthaispa.in